Terms of Engagement
Ali Orr – Personal Training, Pilates & Nutrition
Last updated: October 2026
1. Introduction
These Terms of Engagement set out the terms on which Ali Orr provides personal training, Pilates, mobility and nutrition services in Durham, UK.
By booking a session or purchasing a package, you agree to these terms. Please read them carefully before beginning your sessions.
If you have any questions, please contact me at [email protected] or on 07429 217680.
2. Services
I provide personalised personal training, Pilates, mobility and nutrition services designed to support your fitness, movement, health and wellbeing goals.
The services offered, session duration and fees will be confirmed at the time of booking or purchase.
All sessions are tailored to the individual, taking account of the information you provide, your goals, experience and relevant health considerations.
3. Bookings and appointments
Sessions must be booked in advance and are subject to availability.
Please arrive promptly for your appointment. If you arrive late, your session may need to finish at the originally scheduled time to avoid affecting other clients. The full session fee will normally remain payable.
I will make reasonable efforts to provide the service at the agreed time. If I need to cancel or rearrange a session, I will notify you as soon as reasonably possible and arrange an alternative appointment or refund where appropriate.
4. Cancellations and missed sessions
I require at least 24 hours’ notice if you need to cancel or rearrange an appointment.
If you cancel with less than 24 hours’ notice, or fail to attend a booked session without notifying me, the full session fee will normally be payable. For prepaid session packages, the session will normally be deducted from your remaining balance.
Exceptions may be considered at my discretion in exceptional circumstances.
If I need to cancel a session, you will not lose the session or be charged for it. We will arrange an alternative appointment or, where appropriate, a refund.
This policy does not remove any cancellation or refund rights you may have under applicable consumer law.
5. Payments and session packages
All fees will be confirmed before you book or purchase a service.
Payment must be made in accordance with the arrangements agreed at the time of booking. Prepaid packages must be paid for in advance unless otherwise agreed.
A 10-session package is valid for 16 weeks from the date of purchase. Sessions should be booked and used within this period. Any unused sessions may expire after the validity period, subject to applicable consumer law and any extension agreed with me.
If you anticipate difficulty using your sessions within the 16-week period, please contact me as soon as possible. I may consider an extension in appropriate circumstances, for example where illness or injury affects your ability to attend.
Packages are intended for the person who purchased them and cannot be transferred to another person unless agreed in advance.
6. Refunds and consumer cancellation rights
If you purchase a service or package and subsequently wish to cancel, please contact me in writing at [email protected].
7. Health, medical information and informed consent
Your safety is important. Before starting, you will be asked to complete a Physical Activity Readiness Questionnaire (PAR-Q), health questionnaire or other relevant screening and consent forms.
You agree to:
- Provide accurate and complete information about your health, medical history, injuries, medications and relevant limitations.
- Tell me about any changes to your health or circumstances that may affect your ability to exercise safely.
- Obtain advice from an appropriate healthcare professional before participating where you have a medical concern or have been advised to do so.
- Follow reasonable safety instructions and communicate any discomfort, pain, dizziness, breathlessness or other concerning symptoms during a session.
I may adapt, postpone or decline a session if I believe it would be unsafe or inappropriate to proceed without further information or medical advice.
You are encouraged to ask questions at any time. You may pause or stop an exercise or session if you feel uncomfortable or unwell.
8. Exercise, Pilates and physical activity risks
Personal training, Pilates, mobility work and physical activity can involve inherent risks, including muscle soreness, strains, sprains, falls and other injuries.
I will take reasonable care to provide appropriate instruction, select exercises suited to your circumstances and maintain a safe training environment. However, individual responses to exercise vary, and no particular outcome or absence of injury can be guaranteed.
You are responsible for working within your own abilities, following instructions and telling me if an exercise feels unsuitable or causes pain.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
9. Nutrition services and professional scope
Nutrition guidance is intended to provide general education and, where appropriate, personalised nutrition support within my professional qualifications, competence and scope of practice.
Nutrition services do not replace diagnosis, treatment or medical advice from your GP or another suitably qualified healthcare professional. I do not guarantee weight loss, changes to health markers or any other particular result.
If your needs fall outside my scope of practice, I may recommend that you seek advice from an appropriate healthcare professional.
You remain responsible for your own food choices and for discussing any concerns about medical conditions, prescribed medication or significant dietary changes with your healthcare professional where appropriate.
10. Results and client responsibilities
Results depend on a range of factors, including attendance, consistency, lifestyle, health, recovery and individual circumstances.
I will provide guidance, support and professional advice within the scope of the service you have purchased, but I cannot guarantee specific results.
You agree to:
- Treat me and others with respect.
- Follow reasonable instructions intended to maintain safety.
- Use equipment only as instructed.
- Keep appointments and communicate any relevant concerns.
- Avoid attending a session under the influence of alcohol or recreational drugs, or when you are too unwell to participate safely.
I reserve the right to stop or refuse a session where behaviour or circumstances create a safety concern.
11. Studio use and personal belongings
Sessions may take place in my private studio in Belmont, Durham, or at another agreed location.
Please use the facilities and equipment responsibly and follow all instructions. Children, guests and pets should only attend where agreed in advance.
You are responsible for your personal belongings. Please let me know promptly if you notice damaged equipment or a safety concern.
12. Privacy and personal information
I collect and use personal information to manage bookings, provide services, maintain client records and meet relevant legal obligations.
Health and fitness information will be handled with appropriate care and processed in accordance with applicable data protection law. Further information about how personal data is collected, used and stored is provided in my Privacy Policy, available on my website.
13. Complaints and concerns
If you have a concern about a session or the service provided, please contact me directly at [email protected] so that we can try to resolve the matter promptly and fairly.
Nothing in this section affects any legal rights or remedies available to you.
14. Changes to these terms
I may update these Terms of Engagement where necessary to reflect changes to my services, business practices or legal obligations.
The terms applicable to a particular booking or purchase will be those provided or agreed at the relevant time, subject to any changes lawfully agreed with you and any applicable statutory rights.
15. Contact details
Ali Orr
Personal Training, Pilates & Nutrition
Durham, UK
Email: [email protected]
Telephone: 07429 217680
By booking or purchasing a service, you acknowledge that you have had the opportunity to read these Terms of Engagement and ask any questions before proceeding.